Privacy Policy

1. Introduction

Welcome to StylePass. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our barber booking platform, including our website, mobile applications, and related services.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Profile Information: Username, full name, email address, phone number, avatar images
• Booking Information: Service preferences, appointment dates and times, booking notes
• Payment Information: Payment method details (processed securely through Stripe)
• Communication Data: Messages, reviews, and feedback you provide

2.2 Usage Data

We automatically collect information about how you interact with our Service:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location information (approximate location based on IP address)
• Booking patterns and service preferences

2.3 Subscription and Credit Information

For subscription services, we collect:

• Subscription plan details and billing history
• Credit balance and usage information
• Payment history and transaction records

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process bookings, manage appointments, and provide customer support
• Payment Processing: To process payments and manage subscriptions through our payment processors
• Communication: To send booking confirmations, appointment reminders, and service updates via email and SMS
• SMS Notifications: To send transactional text messages about your appointments (booking confirmations, reminders, reschedule notices). Message frequency varies by appointment activity. Standard message and data rates may apply.
• Platform Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and respond to fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Barber Partners

We share necessary information with barbers you book appointments with, including your name, contact details, booking details, and any special requirements or notes you provide.

4.2 Service Providers

We share information with third-party service providers who help us operate our platform, including:

• Payment processors (Stripe) for transaction processing
• Cloud hosting providers for data storage and infrastructure
• Analytics providers for platform improvement
• Communication services for notifications and customer support

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of StylePass, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Staff training on data protection practices

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active
• Booking History: Retained for 7 years for business and legal purposes
• Payment Records: Retained for 7 years to comply with tax and accounting requirements
• Communications: Retained for 2 years for customer service purposes

When personal information is no longer needed, we will securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

8.3 Right to Erasure

You have the right to request that we delete your personal information, subject to certain exceptions.

8.4 Right to Data Portability

You have the right to request that we transfer your personal information to another party.

8.5 Right to Object

You have the right to object to our processing of your personal information in certain circumstances.

9. Children's Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our files as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion of this information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers.

10.1 Types of Cookies We Use

• Essential Cookies: Required for basic functionality of the Service
• Authentication Cookies: To keep you logged in during your session
• Preference Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze usage and improve our Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by StylePass. We are not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, how we use it, and with whom we share it. You also have the right to request deletion of your personal information and to opt-out of the sale of your personal information.

We do not sell personal information as defined by the CCPA. To exercise your California privacy rights, please contact us using the information provided below.

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

• Right to be informed about how we use your personal data
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure of your personal data
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing of your data
• Rights related to automated decision-making and profiling

Our legal basis for processing your personal data includes your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.

15. SMS Communication Consent

By providing your mobile phone number and checking the consent box during booking or account registration, you expressly consent to receive text messages from StylePass regarding your appointments and account activity.

15.1 Consent Method

You provide consent by checking the "I agree to receive booking confirmations and reminders via email/SMS" checkbox during the guest booking flow or when updating your notification preferences in your account settings.

15.2 Message Types and Frequency

We only send transactional messages related to your appointments. Message types include booking confirmations, appointment reminders (1 hour prior), reschedule notifications, and waitlist updates. Message frequency varies based on your booking activity, with a maximum of approximately 4 messages per appointment.

15.3 Opt-Out Rights

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message you receive
• Updating your notification preferences in Account Settings
• Contacting us at privacy@stylepass.app

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you choose to opt back in.

15.4 Data Sharing for SMS

Your phone number is shared with our SMS service provider (Twilio) solely for the purpose of delivering text messages. Twilio processes this data in accordance with their privacy policy and does not use your number for any other purpose.

15.5 Carrier Rates

Standard message and data rates may apply based on your mobile carrier and plan. StylePass does not charge for SMS messages, but your carrier may charge standard text messaging fees.

16. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

If you have concerns about our privacy practices, you also have the right to lodge a complaint with your local data protection authority.